Customer Gateway -
- Business Benefits
Electronic Customer Gateway
Coview provides a unique
Electronic Customer Gateway. A branded icon on the users desktop
not only provides the secure receipt and library facility to
maintain up to date documents but provides a direct gateway to
the customer for the purposes of private communication and
information i.e. Account Status and Information, portfolios,
work orders etc. In addition this facility provides a unique
opportunity for targeted promotion and marketing directly to the
individual customers desktop
through the products Target Marketing support facility.
All of your company’s customers are provided with or sent
documentation either from time to time or on a regular basis.
This may take the form of registration documents, legislative
information, newsletters, service histories/reminders, invoices,
statements, company promotions amongst many other forms of
correspondence and communication.
Coview is able to
provide a complete, secure and controllable solution that offers
significant benefits to both your company and your clients.
Coview provides a unique and highly innovative alternative to
post, fax and email.
How do my customers use it?
Your customers are directed to
a page on your website from where they go through a simple, one
time download process. This is designed to be trouble free and
requires no implementation instruction or intervention from the
company. This will place an icon (with the company’s logo) onto
the customers desktop. Through this icon the customer is able to
access all information and documents available to him as well as
being able to respond through company defined application forms
and other preset response forms. In
addition, the company is able to fully customize the icon access
pages so that it becomes the customers point of access to the
company with single click;
to your company's website or direct to specific areas of the
click communication to your Service Desk, Account Manager etc.
through VoIP (Skype)
The improved service offered to your customers by Coview
includes intuitive simple access to documents with latest
versions instantly available and immediate response capability
through single click access to application forms, website pages
and Voice Over Internet (VOIP).
Benefits and Advantages
service by providing all 'latest version' documents required by
each customer, in a specific customer catalogue, with no 'search
and download' process necessary
Alerts your customers
to new document versions, keeping them informed of what, when
and where documents have changed
customers with information on your company that is specific
and useful to them, with targeted marketing, offers,
promotions, invitations, etc. thereby increasing customer
retention and customer loyalty